Please review this policy carefully before placing an order request. Because Sip Shop operates as a digital coordination platform, all resolutions under this policy pertain strictly to Platform Service Fees, reshipment coordination, and service credits.

1. Platform Scope & Operating Model

Service Coordination Platform: Sip Shop acts exclusively as an online service platform facilitating order requests, service administration, and logistics coordination with independent international suppliers (“Fulfilment Partners”).

No Direct Product Sales: Sip Shop does not sell, store, package, or physically handle tobacco or age-restricted products. Physical goods are fulfilled independently by international suppliers under their own regulatory frameworks.

Service Fee Model: All payments collected on this platform represent a Platform Service Fee covering coordination and support. Payments do not constitute the retail sale price of physical goods.

Scope of Policy: This policy governs service fee adjustments, discount credits, and reshipment options. It does not constitute a retail product return policy or provide refunds for physical goods value.

2. Physical Product Returns

No Physical Returns to Platform: Sip Shop does not receive, inspect, or process physical returns.

Returned Packages: Any package returned by international postal networks or customs agencies is routed directly to the originating